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Mitsubishi Electric Sales Canada Inc. respects your privacy. The information you provide to us is governed by our Privacy Policy. By submitting this request, you agree to these conditions.

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Privacy Policy

Commitment to Privacy on the Internet

Mitsubishi Electric Sales Canada Inc. is sensitive to privacy issues on the Internet. This policy explains how Mitsubishi Electric Sales Canada Inc. treats the information about you that we receive on the Internet. The purpose of this privacy policy is to inform you, as a visitor to our website (the "Site"), what kind of information we may gather about you when you visit this Site, how we may use that information, and whether we disclose it to anyone.

Scope of Application

This privacy statement applies to Mitsubishi Electric Sales Canada Inc. and the Mitsubishi Electric Canadian Website( http://www.MitsubishiElectric.ca/ ). The statement does not apply to other companies' or organizations' websites to which the Site links.

Non-Personal Information

In general, you can visit this Site without telling us who you are or revealing any information about yourself. However we may automatically (i.e., not by registration) collect information that is not personally identifiable to help us provide better customer service. Our service automatically gathers certain information such as the numbers and frequency of visitors to the Site but we do so in ways that keep that information anonymous. This information is aggregated to measure the number of visits, average time spent on the Site and how much of the Site you use, so that we can improve our Site. We do not review information on individuals themselves. Mitsubishi Electric Sales Canada Inc. may use a technology nicknamed "cookies" that indicates how and when pages in the Site are visited, and by how many people. A cookie is an element of data that a website can send to your browser, which may then be stored on your system but does not collect personally identifiable information. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also set your browser to turn off cookies. If you do so, however, some areas of some sites may not function properly.

Personal Information

Mitsubishi Electric Sales Canada Inc. fully complies with Canada's laws and regulations, national policies and other rules concerning the protection of personal information.

Personal information can be defined as any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an e-mail address or other contact information.

Mitsubishi Electric Sales Canada Inc. sometimes collects personal information from its customers while conducting business activities. On the Canadian Website, personal information is collected predominantly through the various contact/inquiry forms.

When we directly solicit personal information from you in writing, we will specify how we intend to use the information, and ask for your consent. When we collect personal information by other means, we will announce on our website how we intend to use it.

When you provide us with personal information, we use the information to respond to and confirm your inquiry, and may keep a record of the inquiry for the same purposes. In addition, to support our customer relationship, we may store and process personal information and share it with our worldwide subsidiaries and affiliates to better understand your needs and how we can improve our products and services.

At times Mitsubishi Electric Sales Canada Inc. may conduct online surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will do our utmost to let you know how we will use the information collected from you. Our site may provide contests, sweepstakes or other promotions that may ask you to enter your personal information. We will use the information you provide for the purpose of conducting the promotion, like providing customer support or contacting you if you're a winner.

Mitsubishi Electric Sales Canada Inc. does not use or disclose information gathered from individual visits to the Site or information that you may give us to any third parties for intention to sell, rent or otherwise market your personal information. We may at times employ a third party service providers to perform or assist us on the on-line surveys, contests, sweepstakes or other promotions. For example, administering the survey or promotion, compiling the data or providing customer support. These parties will have signed a Non-Disclosure Agreement prior to any services we initiate with them. They will not disclose any personal information they receive from you and will only use it in order to initiate and or continue the services they are providing for us.

You have the option not to provide personal information to Mitsubishi Electric Sales Canada Inc.. If you choose not to provide the personal information we request, you can still visit most of the Site, but you may be unable to access certain options, offers and services that involve our interaction with you.

Please see below for more information on how we manage personal information.

Children

Children without the consent of their parent or guardian should not submit personal Information to the Site. While few, if any, of the materials of the Sites are directed towards children, Mitsubishi Electric Sales Canada Inc. encourages all parents or guardians to instruct their children in the safe and responsible use of their personal information while using the Internet.

Notification of Changes

If Mitsubishi Electric Sales Canada Inc. decides to change our privacy statement, we will post those changes on this section so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Questions or Comments

It is important to us to hear what visitors have to say about our services, and our policies. If you have any questions, concerns, about this privacy statement, or anything about our off-line and on-line products and services, please contact the Webmaster at 'Contact Us'

Your Consent

By using this Site, you consent to the terms of our privacy statement and to our collecting and processing of personal information for the purposes given above.

Handling of Personal Information

Mitsubishi Electric Sales Canada Inc. (hereinafter "Mitsubishi Electric") sometimes collects personal information from its customers in the course of its business activities. The following is an overview of how we handle such personal information:

Created April 1, 2005
Revised October 1, 2017
Legal Compliance & Communication
Mitsubishi Electric Sales Canada Inc.
4299 14th Avenue, Markham, Ontario, Canada L3R0J2

1. Basic Approach to Handling Personal Information

Mitsubishi Electric has set forth personal information protection policies and formulated the Mitsubishi Electric Sales Canada Inc. Personal Information Protection Management System to ensure its strict enforcement. We work constantly to improve and maintain the system while at the same time widely communicating our personal information protection policies to all company personnel (including board members, regular employees, part-time employees, short-term workers, and temporary workers) and relevant parties.

2. Collecting Personal Information

  1. Mitsubishi Electric collects personal information by legal and fair means only.
  2. When we directly collect personal information from you in writing, we will specify how we intend to use the information provide contact information, and ask for your consent. When we collect personal information by other means, we will announce on our website how we intend to use it along with contact details.
  3. Whether or not you provide personal information to Mitsubishi Electric is up to you. Please note, however, that there are some services we may be unable to provide without your personal information.
  4. When you provide personal information to Mitsubishi Electric, you agree to the terms and conditions described in this section concerning this privacy policy. If you do not agree to the terms and conditions herein, please note that some services we offer (including responses to your inquiries) may not be available to you.

3. The Personal Information We Collect

  1. Mitsubishi Electric uses the personal information we receive from you to execute contracts and transactions concluded between you and Mitsubishi Electric.
  2. Mitsubishi Electric may be entrusted by a client company to process personal information. In such cases, we may make use of your personal information as instructed by the client company and retain the information until returning it to the client company or deleting it from our system.
  3. We may at times acquire commercially-available lists or directories.
  4. Mitsubishi Electric will not collect, use, or provide to any third party any personal information without your consent.

4. How We Use your Personal Information

  1. Mitsubishi Electric uses the personal information we receive from you to execute contracts and transactions concluded between you and Mitsubishi Electric.
  2. Mitsubishi Electric uses your personal information to provide you with relevant information that may be of interest to you, such as information on our products, solutions, and associated services.
  3. Mitsubishi Electric may at times be entrusted by a client company to process information or perform other such activities on its behalf. The personal information we obtain as a result will be used only for the activities with which we are entrusted. In such cases, Mitsubishi Electric and the client company will be bound by a confidentiality agreement not to disclose the name of the client company or details of the activity.
  4. Mitsubishi Electric will not use personal information we receive from you for purposes other than those specified at the time of collection. However, we may use the information to—without personally identifying individuals—gather statistical data on the number of visitors our website receives, sales volume, and information on how visitors navigate through our website.
  5. Inquire for information about how we use the Shareholder Directory.
  6. We use personal information collected through the long-term product use safety inspection program to inform customers of inspections and provide information about performing inspections and recalls.

5. When We Disclose or Provide your Personal Information to Third Parties

As a rule, Mitsubishi Electric does not disclose or provide the personal information we receive from you to any third party, except in the following cases:

  1. When we have your consent.
  2. When we employ a third party to handle all or part of the personal information we have collected, to perform services that are necessary to achieve our objectives.
  3. When personal information is provided in conjunction with the succession of business resulting from a merger or other transfers of business.
  4. When personal information is jointly utilized with specified persons (refer to 7. Joint Use of Personal Information).
  5. When we are required by law to do so.
  6. When it is necessary to do so to protect the life, body, or security of an individual, and obtaining your consent is difficult. After disclosure, we will inform you in writing without delay.
  7. When it is necessary to do so to protect public health or protect the life, health, or security of children, and obtaining your consent is difficult. After disclosure, we will inform you in writing without delay.
  8. When it is necessary to comply with a lawful request of national agencies, local government, or a court, person, or body with jurisdiction to lawfully compel the production of personal information.
  9. To stop the provision of personal information to third parties without customer consent:
    It may at times be necessary for Mitsubishi Electric to provide personal information received from customers to third parties such as Mitsubishi Electric affiliates and distributors. Please see below for more information about the personal information we provide to third parties as well as the methods of provision and how to request a stop to such provision.

6. How We Protect your Personal Information

Mitsubishi Electric employs administrative, technical, personal, and physical safeguards to protect your personal information.

  1. 1)Mitsubishi Electric employs necessary safety measures and takes necessary corrective actions to protect your personal information from unauthorized access, loss, destruction, alteration, or leakage. However, please be reminded that there is no fail-proof technology that can prevent illegal access to personal information.
  2. Mitsubishi Electric employees receive regular education on safeguarding personal information.
  3. In cases when companies hired by Mitsubishi Electric to provide services on our behalf are commissioned to handle personal information, we select appropriate contractors and require them to sign all necessary agreements concerning the handling of personal information. We also employ all safety measures required by law.
  4. Collection of personal information through our website:

7. Joint Use of Personal Information

It may be necessary for Mitsubishi Electric to share the use of personal information received from customers with our affiliates, distributors, etc. Please see below for more information about the extent to which we jointly use personal information.

8. Questions Concerning Personal Information

  1. You may request the disclosure of any of your personal information in our possession. You may also inquire about the results of such requests and request revisions when necessary.
  2. You may contact us with questions or comments regarding our handling of personal information.
  3. Mitsubishi Electric will respond to any such request in an appropriate manner, within reason. We have established the Personal Information Protection Office expressly for this purpose.

Please note that requests made over the phone may be recorded to ensure proper response to your request.

For inquiries concerning personal information, please contact:
Legal Compliance & Communication
Mitsubishi Electric Sales Canada Inc.
4299 14th Avenue, Markham, Ontario, Canada L3R0J2
Hours: business days from 9 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
For questions, comments or feedback, please Contact Us

9. Children's Privacy

Mitsubishi Electric takes the utmost care in securing the safety of personal information from children age of 15 and under. We ask that children age of 15 and under provide personal information only with parental or guardian consent.

Joint Use of Personal Information

Joint use of Personal Information by Our Building Systems-related Businesses Mitsubishi Electric may share and jointly use the personal information collected from customers with Mitsubishi Electric Building Techno-Service Co., Ltd. The scope of information shared is detailed below.

Jointly-used Personal Information

Client name, address, telephone number, fax number, e-mail address, company (organization) name, job title, and information related to the sale (including leasing and rental information), installation and other services for our products (facilities, equipment and devices), as well as maintenance history (maintenance details, results, reasons for malfunctions).

Companies that Jointly Use Personal Information

Mitsubishi Electric Sales Canada Inc. Mitsubishi Electric Building Techno-Service Co., Ltd.

Intended Purpose for Using Personal Information

We use personal information from customers in order to inform those customers of the below products and services—as well as related services—in our Building Systems-related businesses, as well as to provide services that are beneficial and appropriate for each customer.

  1. The manufacture, sale, maintenance, repair, modification, installation, or design of elevator equipment, refrigeration and air-conditioning equipment, plumbing systems, electrical equipment, telecommunications equipment, fire-fighting equipment, anti-theft equipment, and other building equipment, as well as machinery and appliances for office use
  2. The manufacture, sale, maintenance, repair, modification, installation, or design of electrical machinery and equipment, electronic appliances, industrial machinery and equipment, information processing machinery and equipment, home electronics and equipment, lighting machinery and equipment, communications machinery and equipment, office building and home-related products, integrated circuits, and other general machinery and equipment
  3. The manufacture of elevator equipment, refrigeration and air-conditioning, telecommunications equipment, and related attachments and equipment
  4. The monitoring, control, and measurement of building equipment and machinery
  5. Comprehensive building administration, consulting, and management including equipment management, environmental sanitation management, and security
  6. Construction and structural design
  7. Telecommunications and information processing
  8. Real estate
  9. The creation, sale, and engineering of software related to the above
  10. All work relating to the above

Entity Responsible for Managing Personal Information

Mitsubishi Electric Sales Canada Inc.

How Personal Information is Acquired

Verbally (phone, consultation, etc.), online forms, contracts, questionnaires, and other written documents (including records created electronically or magnetically).

Provision to Third Parties

Provision to Third Parties without User Consent 

While we do provide personal information to third parties without the user's consent, users may request that we discontinue providing such information

Provision to third parties of personal information related to inquiries received through our website

  1. Intended purpose
    In order to respond appropriately to inquiries, we may pass on the details of such inquiries, including personal information, to affiliated companies.
  2. Personal information provided to third parties
    Information entered into our inquiry form, including the user's name, address, and telephone number
  3. How information is provided to third parties
    We e-mail information to affiliated companies that will provide responses.
  4. Stopping provision of personal information to third parties
    Clients may request that their personal information no longer be provided to third parties.

For inquiries, contact us at:
Legal Compliance & Communication
Mitsubishi Electric Sales Canada Inc.
4299 14th Avenue, Markham, Ontario, Canada L3R0J2
Hours: Mitsubishi Electric business days from 9 a.m. to 12 p.m., and from 1 to 5 p.m.
For questions, comments or feedback, please Contact Us