Mitsubishi ElectricCANADA

Contact Us

Our objective is to respond to your request within one business day. Please note, our Customer Care group is available to answer your inquires Monday to Friday, 9:00 AM - 5:00 PM (Eastern Standard Time).

Please complete all required fields [*] so that we may properly assist you.

Mitsubishi Electric Sales Canada Inc. respects your privacy. The information you provide to us is governed by our Privacy Policy. By submitting this request, you agree to these conditions.


The Importance of Reliability

When selecting displays for your control room environment, reliability is paramount. Although initial cost or capital expenditure is important, the real cost of your investment is related to Total Cost of Ownership.

In order to determine Total Cost of Ownership, additional expenditures must be considered, including: consumables, maintenance, service intervals, and most certainly, the reliability of the displays.

Reliability is often calculated in MTBF or mean-time-between-failure. MTBF can be defined as the average amount of time between failures. When determining a system's MTBF, all components must be factored in.

Another key indicator of reliability is the warranty burden of a given product or product line. If a manufacturer offers a "bumper-to-bumper" warranty, they should also provide replacement parts and lamps upon failure to fulfill their commitment. The cost associated with this is known as warranty burden and although it is important to know what their costs of doing business is, it also indicates the reliability of the system's components. The lower the warranty burden, the lower the cost and the higher the reliability.

Key Questions When Determining Reliability

  1. What is the system's total MTBF for the whole product and not merely one or two components
  2. What is the warranty burden for the product line?
  3. What is the cost of lamps?